I remember well the days of shoes stores that neatly displayed the “lefts” throughout the store and the long row of individual chairs and fitting stools. I sold shoes for Florsheim while in high school, the beginning of my retail career. With shoe horn in my back pocket I would seat the customer and remove his left shoe,due to the fact that I was told that the foot opposite the hand you write with is generally larger. Based on the fact that most people are right-handed you would measure the left foot, to this day I question this assumption. I would place the Braddock Device on the floor and request the gentleman to stand and bear his weight on the device [ in the bis the Braddock is the measuring device ] which are still available. After ascertaining the size I would enter the stock room to find the reqired size and style. Left to Right, Small to Large was always the order, A to AAA, E to EEE [shoes used to come in widths] I sure remember that, I spent hours back there restocking and filling in transfered sizes.
Times have changed [sneakers have seen to that] but the art of shoe fitting still exists, today it’s reserved for the more upscale shoe retailers. Currently the more affordable shops have adopted the “open-stock” method which is “self-service”. Due to the rise in operating costs and floor space the “open-stock” makes sense. I was recently engaged to design a renovation for an long established sporting goods company who were sorely in need of a renovation. Their shoe department was an jumble of mismatched fixturing and slat-wall, that did nothing to raise the “perceived value” of the product. The mens clothing, which shared the second floor was obscuring the presence of the shoes entirely, forcing the footwear into a awkward corner. The other concern was the fact that they sell both men’s and women’s shoes and children’s as well. A classic example of the need to departmentalize.
These “before” shots will provide a clear picture of the problems at hand…
The space has “good bones” the exposed ceiling, the suspended lighting and the exposed HVAC is the current vogue in many retail interiors. We needed to enlarge and define the depts. We did so my both eliminating and creating storage space to enlarge the rear wall. Secondly I suggested the use of Madix brand gondola shelving to supplement the back up stock. Instituting the “self- service” we provided not only more space, we also increased the “branding” factor by merchandising single manufacturers products together.
Here are the “after shots” Now a sense of space imbues the product with an increased “percieved value” so important in creating customers who do not shop price, but seek technical advice as to the choice of product.
The left and right display niches are mens are divided into athletic and streetwear catagories. The two gondolas are “open stock” women’s, the hassocks give the women’s a air of contemporary ‘chic”
Take notice of the minimal use of “slat-wall” combined with “recess” standards. This further elevates the presentation and creates a” better ” goods environment. All the while enabling the merchant to employ both “faceout” and “double hanging” if need be during higher inventory periods.
This last photo makes clear the impact created by the rear wall display niches, the elegance of minimal tubing standards supporting glass shelving and the gleam of a real wood flooring area.
Last report says that the renovation was recieved well by existing customers and sales are up over last year. We have already been contacted to start first floor renovation for Spring 2012.
Display has changed greatly over time, “Branding” has highjacked much of what I consider the traditional skills that I learned as a young man from old school window trimmers. The one aspect of Visual Merchandising that has survived is mens suit “rigging” which is the term used for fitting a suit or shirt to a display form. Butt sagging jeans and team jerseys have no baring on making an expensive men’s business suit look ” flawless” or as they say ” bounce a quarter off the front of that shirt”. No amount of skillful digital photo manipulation can replace the look of the real thing, lit to death standing there in a window display.
As the years have passed I have encountered just about every category of product that retail has to offer and all the cyclical change in fashion that designers can come up with to sell their wares. The one category that still has a link with the past is traditional men’s clothing. Whether the vogue is 2 button, 3 button, double breasted, shawl, peak or notch they all require careful attention to the tailors art of detail.
I consider myself lucky to have a few men’s clients for longer than I care to remember. During the almost intolerable crush of the holiday season, when I finally get to my mens display I feel like I’m home. This year my tuxedo account won the trifecta of display. The” Jersey Boys” is opening next door at the Forrest theatre, Jerry Blavatt, Phillies local legend of music is conducting his bio-book signing in the store [Dick Clark wrote the forward] and it’s Christmas. What a handful that was.
Take a look and of course it’s still not finished…..https://picasaweb.google.com/110585336863782076355/BlackTieChristmas2011#
To know where we are going it’s important to see where we been. I need a break from the Holiday madness. Here’s a little inspiration from the past.
Hit the Link https://picasaweb.google.com/110585336863782076355/60SFashionDisplay?authkey=Gv1sRgCOjnya3A7oaiwgE#
There is nothing I enjoy more than a well executed, amusing light-hearted holiday effort. Loewe, the Spanish leather goods produced a winner. Gift boxes, any V.M. who has been around the block a few times knows when there is no budget boxes are always an easy way out of the dilemma. Budget is not the issue here, but the presentation is delightful. It’s simple, no bling, no color except the product. The child-like theme is the only link to a Christmas visual. The subtle animation is all it needed to add the festive touch. Well Done, Loewe.
The Link to the Catalogue…http://www.loewe.com/Christmas2011/en/
Related articles
- LOEWE x AUTUMN/WINTER 2011 CAMPAIGN AD (femmesdallure.com)
We all know whats going on, but that doesn’t make it any easier to take. These stats are sobering to say the least. the bright side is that my loyal clients are still around. The simple fact that they are my clients is the fact that they rely on my services and believe that it does make a difference to employ a V.M. I’ve said repeatedly that I believe this downturn is a wind fall for owner operated local retailers fortify their efforts to service their existing customers and create new ones.
As internet commerce grows and the Big Boxes fight it out its time to apply ourselves to provide all the amenities and services we can to make Brick and Mortar the shopping experience of choice. There is a reason why Nordstrom is prospering while so many others fail. Never forget that most customers still need to touch,feel and try the products you vend. Step back and take a good long look at your store, then ask yourself, “Would I shop here?’ if you are honest with yourself I’m sure you could come up with a “Must Do List”.
I know that a number of retailers have postponed alterations and upgrades for the last 3 years, I have done the same, but now is the time. As the number of nationals decreases take advantage of the fact. A change does not have to be a crippling financial burden. Invest in nice hangers,a new bag design or a new fixture to high light that latest product you brought in. Anything is better than failure. The choice is up to you, time to stop blaming economic conditions and enact you own “recovery” because no one is going to do it for you.
Follow this link and stop complaining, turn it to your advantage http://risnews.edgl.com/retail-trends/store-closings-to-jump-37-5–in-201276804?referaltype=newsletter
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- How are ‘bricks and mortar’ retailers using multichannel effectively? (freshnetworks.com)
- The Begining of the End of Black Friday (savings.com)
I recently read an article in INC. that states that “Branding” is a myth, the author was careful to apologize for his opinion, no need to say sorry to me. Over the last to decades I have watched the power of the term rise, along with a number of retail terms that have been replaced with more “modern” terms. the effects of branding have changed the language my profession once called ”Display” is now visual merchandising a term that is an appropriate companion for the somewhat haughty definition of branding. The Visual Merchandising magazine used to be called “Display” I can go on, goods used to be called “merch” a “floor reset” used to be a seasonal display change. I used to be called a “trimmer” now I’m a V.M. [veritable masochist] just kidding.
The author went on to state that all the advertising, lifestyle articles and tag lines can’t hide inferior merch [excuse me] “product“. This brings me to the point of this ramble. Lynne and I have discussed a number of web sites mounted by itinerant branding practitioners who claim to be professional in all aspects of branding which includes, store planning, merchandising and all the consulting services of “keeping shop” [ another old term] We have decided that those who claim to Branding experts are blinded by their belief that they can brand themselves as well. Brand recognition is earned not purchased. Branding is simply a more expensive form of advertising. Today’s sophisticated customer can look through the hype and decide whether they like the product or not.
Logo strewn fixtures, light box transparencies and interactive kiosks do not a brand make.” Brands” are created by quality products and word of mouth the most elaborate campaign cannot save a bad reputation. Brooks Brothers is a Brand, Chanel is a Brand, Hermes is a Brand established by years of customer satisfaction and real service. I totally agree with the article, don’t be seduced by adjectives, seek the assistance of those with credentials and a loyal customer base. Consult a ”trimmer” to implement your “seasonal display” and “window display” with quality fixtures and ”display” your “merch” with care, attentiveness and creativity based on true old school retail experience. Then and only then you will brand yourself with the most important word “Merchant”in every sense of that old word.
http://www.inc.com/geoffrey-james/why-the-power-of-branding-is-a-myth.html

















