Susan Reda, over at NRF wrote an article about JCPenneys Fresh Air Presentation. She writes as follows:
I don’t know Ron Johnson, JCPenney’s new CEO; I’ve never even met the man in passing. Like most of you I know a bit about his background with Apple – and before that, with Target — and I was as shocked as the next person when he was named chief executive at the 110-year-old department store chain.
This morning I attended JCPenney’s Fresh Air presentation where Johnson, along with Michael Francis, the company’s new president, discussed where the department store is headed. After two hours of listening to their plans for rethinking, repositioning and reimaging the JCPenney we know today, I have to say I’m impressed, impassioned by the prospect of long overdue change and – at the same time — impatient with the nearly four-year blueprint outlined.
Among the changes that stand out most will be those around pricing, promotion and personality. On the pricing front, Johnson insists that coupons, doorbuster deals, 20, 30 and 40 percent off and hourly pricing are things of the past at JCPenney. The new strategy, dubbed “fair and square,” consists of three kinds of pricing: everyday prices, which he describes simply as great prices everyday; month-long values, which consist of the most desired products for that month being offered at a single sale price for the entire month; and best prices, items marked way down that will be offered every first and third Friday.
“We think it’s time to reclaim our price integrity,” Johnson says, admitting that the legacy strategy made the company look “desperate. We’re committed to regaining consumer trust.” Prices have been restructured to be more in sync with the actual prices shoppers have paid for items. So, for example, towels that were priced at $10 in the past – and actually sold for a little more than $3 — will now be priced at $4 every day. Ballet flats, priced at $40 in the past, will now be sold for $30. On a month-long promotion, the price would drop to $22; when they need to move the goods out the door, the best price would be $15.
Promotions will be scaled back considerably – from 590 in 2011 to 12 between February 2012 and January 2013. Believing that the customer “lives in a monthly cycle,” JCPenney will rotate promotions on a similar schedule, spending $80 million per month. Ultimately, the goal is to get shoppers in the store once a month.
As to the third front, Francis discussed the reinvention of the brand’s persona. The logo, which has been housed inside a box of some sort for decades, has been reinvented. The box is now more of a frame, and the JCP logo resides in the upper left corner. The design was created to telegraph a new view and to showcase the following attributes: honest, simple, relevant and distinctly American.
Product changes will be ongoing over the next few months, with more overt shifts expected to begin in August. Johnson hints that items will be “less basic, more trend-right – and well-priced.” Look for more partnerships with well-known brands, including recently announced link-ups with Martha Stewart, Liz Claiborne and Nanette Lepore. Beginning in August, JCP will start transforming the store with the opening of in-store shops at a rate of at least two per month. Plans call for building out the shop concept over the next three-plus years, with the goal of having 100 unique shops when the transformation is complete. Inside the shops will be new fixturing and a more precisely edited assortment of product. Soon to exit stage left are rounders jammed with items that Johnson and company admit did little to showcase product.
Finally, Johnson and Francis envision a new spin on the final “P” – place. The blueprint calls for two distinct areas in the store – Main Street and the Town Square. Main Street refers to the perimeter of the store where the shops will be housed. The Town Square, situated in the center of the store, will be a place that “makes the shopping experience better.” Exactly what that means isn’t likely to be known until the first re-imagined store opens next year.
The changes begin February 1 – or 2-1-12 — and will be ongoing for the next four years, says Johnson, who equates the rollout with the time it takes for most students to complete a college education. The ultimate goal is to become America’s favorite store and, while he admits it’s a lofty objective, Johnson also perceives it as an extraordinary opportunity.
Can Johnson make it happen? Will the partnership that Johnson and Francis had at Target be the secret to making this work? Will lightning strike twice? Too soon to say, but I can tell you this: the presentations I heard today were a detailed blueprint for change and a breadth of fresh air in a sea of same old same old. Johnson, clad in tan slacks and a pullover sweater, seemed approachable and forthcoming. He didn’t shy away from the obvious elephant in the room: his relationship with the Apple brand and how it does or doesn’t correlate with where JCPenney is headed in the future. There were no promises for the financial community, but there was an overwhelming sense of the commitment that he and Francis bring to the endeavor.
The department store business has shown signs of renewed life over the last few years, but there isn’t a retail expert or enthusiast who would say things are great. Change is good. Change is long overdue. And while as a journalist I bring a healthy amount of skepticism to the table, I feel pretty good about what the future holds for JCPenney – even if only half the plans outlined today come to fruition.
WorkInRetail.com released surveys results yesterday which found that 32% of retails use social media sites to research potential job candidates.
The new survey from WorkInRetail.com – CareerBuilder’s job site for retail professionals, found that of the retail employers who do not research candidates on social media, 16% said their company prohibits the practice. Nine percent report they do not currently use social media to screen, but plan to start.
With regard to what they are looking for, retailers said they are using social media to evaluate candidates’ character and personality outside the confines of the traditional interview process. When asked why they use social networks to conduct background research, hiring managers stated the following:
- To see if the candidate presents himself/herself professionally: 57%
- See if the candidate is a good fit for the company culture: 39%
- Learn more about the candidate’s qualifications: 36%
- To see if the candidate is well-rounded: 29%
- Looking for reasons not to hire the candidate: 11%
“Retailers, for the most part, are able to get a sense of a job candidate’s personality through in-person interviews,” said Bill Meidell, director of WorkInRetail.com. “However, a significant number of employers are using social media to get an unfiltered look at their personality.”
Twenty-nine percent of retail hiring managers who currently research candidates via social media said they have found information that has caused them not to hire a candidate. That content ranges from evidence of inappropriate behavior to information that contradicted their listed qualifications.
Employers are primarily using Facebook (64%) and LinkedIn (34%) to research candidates; 11% use Twitter.
http://chainstoreage.com/article/survey-32-retailers-use-social-networks-research-job-candidates
Electronics giant Best Buy said today it will close 50 of its big box electronics retail stores and shift to a business model emphasizing smaller stores selling cell phones, tablets and e-readers. The company didn’t issue a list of stores intended for closure.
Electronics giant Best Buy said Thursday it will close 50 of its big box electronics retail stores and shift to a business model emphasizing smaller stores selling cellphones, tablets and e-readers.
The company didn’t issue a list of stores intended for closure. Those closures are scheduled to happen before the end of the year. Best Buy will also trim its corporate staff by 400 positions. In the South Sound, Best Buy has big-box stores in Tacoma, Federal Way, Puyallup, Tukwila, Lacey and Olympia.
Those moves and others are designed to save the company $800 million. That new strategy was announced as the company said it lost $1.7 billion in its fiscal fourth quarter ending on March 3.
In recent years, computer and electronics big-box chains have closed as shoppers move online to Amazon.com, eBay and other Internet retailers. Best Buy has found itself as unwitting display rooms for online retailers. Shoppers come to Best Buy to check out the look and feel of the electronics they want to buy and then enter orders for cheaper online merchandise, sometimes in the big-box store through their cellphones.
The company is rolling out smaller versions of its large stores in San Antonio and St. Paul. Those stores will have 20 percent less floor space than the traditional format. The company will also open 100 small stores emphasizing smaller devices such as cell phones and tablets, not appliances, TVs and computers.
“In order to help make technology work for every one of our customers and transform our business as the consumer electronics industry continues to evolve, we are taking major actions to improve our operating performance,” said Chief Executive Brian J. Dunn in a statement.
In the quarter that ended March 3, Best Buy suffered a $1.7 billion loss, or $4.89 per share, compared to a $651 million profit, or $1.62 per share gain, over the same period a year ago. But without the company’s $2.6 billion in one-time charges, adjusted earnings were $2.47 a share.
Revenue was up 3 percent to $16.08 billion, but analysts had expected more than $1 billion on top of that. Same-store sales at locations open more than a year tumbled 2.4 percent.
Over the full fiscal year, Best Buy lost $1.23 billion, or $3.36 per share after making a $1.28 billion profit, or $3.08 per share gain, the year before. Revenue increased 2 percent to $50.7 billion, though same-store sales were down more than 1 percent.
Read more here: http://www.thenewstribune.com/2012/03/29/2087118/best-buy-closing-50-big-box-stores.html?storylink=rss#storylink=cpy
We know that it is good not to cut back on your retail displays, but one retail took it a step further by completly rebranding and remodeling their retail store they were able to increase sales. According to them 2012 was one of the best years ever for the company.
Charlotte-based Belk, Inc. reported Thursday that its sales and profits grew in fiscal 2012, as the retailer completed its rebranding efforts and remodeled dozens of stores. The department store chain said sales increased to $3.7 billion in fiscal 2012, up 5.3 percent compared to the year before. Profits rose 43.5 percent, to $183.1 million.
“Our financial performance last year was one of the strongest ever for Belk,” said CEO Tim Belk, in a statement. “We are encouraged about the year ahead.”
Sales at stores open a year or more, considered a key measure of a retailer’s health, grew 5.5 percent. Belk said sales of women’s shoes, children’s goods and home goods grew at the fastest rate.
The company completed remodeling projects of varying scope at dozens of its 303 stores, including the flagship store at SouthPark mall. Belk is spending $4.5 million to open an online order-fulfillment center in Jonesville, S.C., which will open this June, as it continues its push to grow online sales.
Belk also declared a 75 cents per share dividend and a repurchase of 2,450,000 shares of stock, at a price of $40.80 a share. Most of Belk’s stock is privately held, largely by the Belk family. Last year, Belk completed a $55 million stock buyback at a price of $33.70 a share.
If you are looking to re-brand or remodel your store let us know.
In today’s economy, many retailers are looking to cut corners any way they can, making do with fewer employees, and carrying less merchandise. A fact that has been established time and again is that the one thing you can’t cut back on is packaging and presentation. Human nature is that people are drawn to objects that look enticing. Cutting back on store displays may very well result in fewer sales. The good news is that it is easy to get creative with store displays and shelving, resulting in tastefully displayed merchandise at low costs.
Glass Showcases are excellent for displaying small merchandise. The options can be endless, with hundreds of styles and designs to choose from. It’s a good idea to choose one uniform style or theme that is shown throughout the store. However, you don’t have to use expensive styles everywhere. You may want one or two main display cases in a center spot, with the rest of the showcases coordinating in style or design, but at more economical prices.
Depending on the nature of the goods you sell, your store or boutique will require different shelving. It’s always a good idea to have a showcase or two at the cash register and at intervals throughout the store, with either the latest items just in, or the more pricey goods. Showcases can be easily mixed and matched with gondola shelving for a look that is streamlined, as well as budget friendly.
For a more mod effect, you may choose black showcases. A standard aluminum finish will go well with the black, as well as saving you an upgrade. Paired with black gondola shelving, glossy floors, and the right paint and décor, you can have a hip and trendy look at a very low cost! The same is true for virtually any desired atmosphere.
Place your showcases at focal points, such as beneath a central light fixture, or in the center of the room. Showcase products in high traffic areas. For example, an apparel store may want to cluster a group of mannequins at the center of the store entrance to lure customers and show how the apparel looks when worn. The actual goods may then be organized on gondola shelving for simple, easy to find organization. Vertical displays may be a good idea to maximize space where appropriate, for kitchen appliances, etc.
Making your store inviting and a pleasant place to shop does not have to mean breaking the bank. Careful planning and a mix of showcases and affordable shelving will go a long way.
Saks Earned J.D. Power & Associates Customer Service Award for 2012.
Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 champions were identified based on customer feedback, opinions, and perceptions gathered from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
Steve Sadove, chairman and CEO Saks Inc., noted, “We are extremely honored to receive this distinction and to be included in this elite group of U.S. companies. We are committed to delivering distinctive, personalized, and memorable shopping experiences to our customers, and we appreciate this external recognition of our efforts.”
Warmer weather in February translates to increase retail sales.
February retail sales rose 8.6% over last year, marking 20 consecutive months of sustained growth, The National Retail Federation reported Tuesday.
The seasonally adjusted increase — stronger than expected — was 0.5%, which excludes automobiles, gas stations and restaurants.
“Though February is typically a month for consumers to stay home and wait for spring, shoppers this year took advantage of mild weather to get a head start on outdoor projects and warm-weather apparel,” NRF president and CEO Matthew R. Shay said. “While February sales certainly present continued reason for optimism, retailers are paying close attention to rising gasoline prices, which are forcing millions of our customers to spend a significant portion of disposable income filling their gas tanks.”
NRF continues to forecast retail industry sales will rise 3.4% in 2012 to $2.53 trillion.
Make sure your retail stores are ready for the increased foot traffic, and that your signage is up to date with the new season (spring is just a week away).
Over here at M. Fried we are constantly working hard to satisfy our customer. We pride with the fact that we deliver the right products to our customers on time every time. Our knowledgeable sales people make sure that you get the right products and parts for your retail store.
We offer a few different delivery / shipping options
- UPS (standard shipping method for most common items)
- LTL
- Full Truck Loads
- Local Delivery with our own Trucks
- Messenger Service
Being that we manufacture all sorts of glass showcases here in the united states; We have been able to master the art of packaging to minimize damages during transit.
We are constantly growing our fleet of truck, here is a picture we took last week of our trucks lined up next to each other.
Let us know about your upcoming projects or if you are renovating or opening a new store. We welcome the opportuinity to offer your excellent pricing, delivery and installation.
Don’t forget we will help you layout the store as well.
We have expanded our showroom parking lot and added additional parking spaces to accommodate our customers. So that the next time you come to shop at our showroom you will have plenty of parking spaces to choose from.
If you need directions to our showroom, visit our website at http://www.mfried.com. Even before you come down you can always take a virtual tour of our showroom.
You can also request a free quote online for gondola shelving, all sorts of glass showcases, from jewelry showcases to upscale display cases.
Are you opening or renovating a new store? We can help you with your upcoming projects big or small. Whatever your shopping preference is, we still have a parking spot reserved for you.




